DepthLeap Refund Policy

Effective Date: [2024/10/10]

Thank you for choosing DepthLeap for your eBook purchases. We are committed to ensuring your satisfaction with our digital products. However, due to the nature of digital goods, refunds will be processed under specific conditions as outlined below:

1. Refund Eligibility

Refund requests for eBooks will be accepted under the following circumstances:

1. Technical Issues:

   • If the eBook cannot be downloaded due to technical errors or compatibility issues, and the issue cannot be resolved within a reasonable timeframe.

2. File Corruption:

   • If the downloaded eBook file is corrupted and cannot be opened, and a replacement file cannot be provided.

3. Duplicate Purchases:

   • If the same eBook has been purchased multiple times, we can issue refunds for the duplicate orders.

4. Unauthorized Transactions:

   • If the purchase was made fraudulently or without your consent, subject to investigation.

2. Non-Refundable Cases

Refunds will not be provided under the following circumstances:

1. Change of Mind:

   • If you change your mind or decide that you no longer need the eBook after purchase, no refund will be issued.

2. Accidental Purchase:

   • Refunds will not be provided for accidental purchases unless they meet the “Duplicate Purchases” condition.

3. Incompatibility:

   • Please ensure that the eBook format (e.g., PDF, EPUB) is compatible with your device before purchase. Refunds will not be provided for compatibility issues.

4. Downloaded Products:

   • Once the eBook has been downloaded, it is considered delivered and non-refundable unless the file is corrupted.

3. How to Request a Refund

If you meet the refund eligibility criteria, you can request a refund by following these steps:

1. Contact Us:

   • Send an email to liyucheng@gmail.com with the subject line “Refund Request.”

2. Provide the Following Information:

   • Order number or proof of purchase.
   • A detailed description of the issue, including screenshots or error messages (if applicable).

3. Processing Time:

   • Refund requests will be reviewed within 3-5 business days. If approved, refunds will be processed to the original payment method within 5-10 business days.

4. Alternative Resolutions

Before issuing a refund, we may offer the following alternative solutions:

• Providing a replacement eBook file.
• Offering store credit for future purchases.

5. Policy Changes

DepthLeap reserves the right to update this Refund Policy at any time. Changes will be effective upon posting on this page, with the “Effective Date” updated accordingly.

If you have any questions or concerns about this policy, please contact us at liyucheng746@gmail.com.

Thank you for your understanding and support of DepthLeap. We are committed to providing you with a seamless and enjoyable experience.