Orders
How do I check/track my order status?
If you are purchasing as a visitor (no account required), the system will send a confirmation email containing order details and download link to the email address you filled in after your payment is successful. Please be sure to check your email, including your spam folder. If you need to access your order again, you can directly view and download the product through the download link in the email.
If you have an account, log into your account and go to the “Orders” or “Order History” section, find the order you want to view, and click “Order Details” to get the download link.
How do I place an order?
Search for the book you want to buy by entering the book title, author, or genre into the search bar.
Once you find the book, click on the product to view details.
Select the quantity you want to purchase and click “Add to Cart.”
After making your selections, go to your cart and review the items.
Click “Checkout” and enter your shipping information and payment method.
Confirm the order and complete the payment.You will also receive a confirmation email with a download link. You can easily complete your purchase without creating an account.
When will my order be processed?
E-books are digital products. After successful payment, the system will automatically process the order immediately and you will receive an email with a download link immediately. If you don’t receive the email within a few minutes, please check your spam folder or contact our support team.
What if I need to download the e-book again next time?
If you have not created an account, you can re-download the product via the download link in the confirmation email you received when purchasing. We recommend that you download and save the eBook file as soon as possible after purchase. If you frequently need to access your purchase history, we recommend creating an account at the time of purchase to view order history later.
Download & Refund Polic
Here are some common questions about digital delivery and refunds
Can I re-download my ebook if I lose the file?
Yes, the download link in your confirmation email will remain active for 30 days. We recommend downloading and saving the file to your device. If you encounter any issues or need assistance, please contact our support team.
Do I need an account to purchase an ebook?
No, you can complete your purchase without creating an account. However, creating an account allows you to track your orders and access all your purchased downloads in one place.
What is your refund policy for digital products?
Due to the nature of digital products, all ebook purchases are non-refundable. However, if you experience any issues with your download or receive the wrong item, please reach out to our support team, and we will assist you.
How can I ensure that I receive your emails?
To ensure our emails reach your inbox, please add our email address to your contacts or safe senders list. This will help prevent our messages from going to your spam or junk folder.
Can I share my downloaded ebook with others?
Purchased eBooks are for personal use only and may not be shared, distributed or resold. Thank you for respecting our copyright policy.
Help & Support
Here’s how to get help and support from customer service staff
Live chat support
We offer live chat support to help you resolve any issues quickly. Click the chat icon in the lower right corner of the page to instantly communicate with our support team. When the support team receives the message, they will contact you immediately
Email support
You can also contact us via email sending your questions to liyucheng746@gmail.com. We will reply as soon as possible and help you solve the problem.
Customer support hours
Our support team is available Monday to Friday from 9:00-18:00. During this time, you can contact us at any time using live chat or email. After-hours emails will be responded to as soon as possible on the next working day.
Self-service answers to frequently asked questions
In addition to live support, you can also check our FAQs to find help with orders, downloads, payments, and more to quickly resolve issues yourself.